Management Training & Career Skills Development

Soft Skills Training

Performance Management

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.


1-3 days

Program Outline

  • Understanding the Process
  • Creating Development Culture
  • Outcome-Based Conversations
  • Building Trust and Commitment
  • Scoping Employee Goals
  • Driving Motivation
  • Aligning employee and organizational goals
  • Monitoring Objectives
  • Implementing Solutions
  • Rewarding Development
  • Setting Boundaries
  • Handling Conflict
  • Developing a Toolkit
Performance Management Soft Skills Training Course

Target Group

This course offers practical performance management training, aimed at line managers who have a responsibility for managing the performance and conduct of staff/employees.


Shared a common understanding on how performance management systems can be effectively utilised to raise the performance of individuals and teams Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures Identified and practiced some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

Aligned to Unit Standard 11473 NQF L4 8 Credits

Performance Management Course Enquiry

Name *
Number *
Regarding *


Call Us

+27 (0)72 172 4488


Port Elizabeth

Eastern Cape, South Africa
Trainskills In South Africa
Using this site means you accept its terms | Copyright © 2020 Train Skills, Port Elizabeth, South Africa
Powered by Webpro | Created by IT Design